You may request a refund for your first subscription payment within 14 days of purchase. You may cancel your subscription at any time.
1. First purchase: 14 days
If this is your first EASYAIM purchase, you may request a full refund without giving a reason within 14 calendar days of payment. Email [email protected] from the address used for purchase and include your order number.
2. Renewal payments
Automatic renewal payments are normally non-refundable. We may review an accidental renewal reported within seven days of the charge if the service has not been materially used during the new billing period. You can cancel before renewal through the customer portal.
3. Exclusions
- First-purchase requests submitted after the refund period;
- Accounts terminated for policy violations, unauthorized use, abuse, or fraud;
- Repeated purchase-and-refund cycles by the same person or organization;
- A second request after a discount, credit, or extension was provided instead of a refund.
Your mandatory consumer rights are not affected by these exclusions.
4. Downgrades and partial periods
Downgrades take effect in the next billing period. We do not provide prorated or partial refunds for a used billing period unless required by law.
5. Refund process
- Email [email protected] with your order number, account email, and request.
- We generally review requests within three business days.
- Approved refunds are returned to the original payment method through Lemon Squeezy.
- Your bank may take 5–10 business days to post the funds.
6. Lemon Squeezy’s role
Lemon Squeezy is the Merchant of Record and technically processes refunds. It may issue a refund at its discretion within 60 days of purchase to prevent chargebacks or satisfy legal and payment-network obligations.
7. Cancellation
Cancellation stops future renewals. Your account remains active until the end of the current billing period. Use the “Manage subscription” link in your purchase email or the Lemon Squeezy customer portal.